Faq
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Thompsons Security
❓ Frequently Asked Questions
1. What areas does Thompsons Security operate in?
We provide security services across major metropolitan areas in South Africa, with localized teams and regional response capabilities.
2. Are your guards and officers PSIRA-registered?
Yes, all our security personnel are fully PSIRA-compliant and undergo continuous training and vetting.
3. Can you customize a security plan to suit my property?
Absolutely. We conduct detailed risk assessments and build a tailored solution based on your environment, budget, and needs.
4. What triggers an armed response?
Our 24/7 control room dispatches armed officers upon receiving an alarm activation, panic alert, or surveillance alert.
5. How fast is your typical response time?
In covered zones, we respond within 3–7 minutes depending on traffic, time of day, and access conditions.
6. Do you offer panic buttons or mobile panic apps?
Yes, we offer both physical panic buttons and app-based panic systems linked directly to our control room.
7. What types of sites do you guard?
We provide guarding for estates, malls, office parks, warehouses, logistics depots, financial institutions, and more.
8. Do your guards patrol or just stand post?
Our guards conduct regular patrols (on foot, bicycle, or golf cart) and are trained to report incidents, screen visitors, and respond to threats.
9. How do I monitor guard performance?
We provide real-time reporting, daily activity logs, and site supervisor oversight for full transparency.
10. Can I access my camera feeds from my phone?
Yes, our systems include secure mobile and desktop access so you can monitor your property from anywhere.
11. Is CCTV monitored in real-time?
If linked to our control room, we monitor motion-triggered alerts, panic signals, and perimeter breaches 24/7.
12. What happens if the power goes out?
Our systems are equipped with backup power solutions to ensure continuous operation during load shedding or outages.
13. What’s included in a security audit?
We assess perimeter, guard routines, technology, and risks to provide a strategic report and improvement plan.
14. How often should I do a risk assessment?
We recommend a full review annually or after any major security incident, expansion, or site change.
15. Can you help implement audit recommendations?
Yes — we provide turnkey solutions from assessment to deployment.
16. Do you install and maintain fire extinguishers?
Yes, we supply and service extinguishers, fire signage, and suppression equipment.
17. Do you train staff in evacuation procedures?
Absolutely. We conduct fire drills and teach first-response techniques as part of our fire control offering.
18. Is this service suitable for residential estates?
Yes, especially for estate offices, clubhouses, and residential units with high occupancy.
19. What does your riot control service include?
We deploy trained tactical units with shields, vehicles, and SAPS liaison to manage unrest, protests, and strikes.
20. Can this service be activated on short notice?
Yes — we can deploy tactical units rapidly during periods of civil unrest or labour action.
21. Will you assist with planning before a strike?
Definitely. We offer strike readiness plans, staff safety routes, and contingency protocols.
22. What do you escort?
We protect high-value goods, cash, sensitive equipment, or individuals during transit.
23. Do you offer discreet protection?
Yes — our CPOs can operate low-profile with unbranded vehicles if discretion is preferred.
24. Can I request a bodyguard for one day or event?
Yes. We provide one-time or long-term CPO services for individuals, families, or executives.
25. What are K9 units used for?
K9s assist in perimeter patrols, narcotics/explosive detection, intruder deterrence, and riot control.
26. Are handlers trained and certified?
Yes, all handlers are PSIRA-registered and work closely with their dogs for maximum control.
27. Can I book a K9 unit for events?
Absolutely — we offer event-based K9 support with short-term deployment options.
28. What can your undercover agents detect?
Internal theft, stock loss, misconduct, fraud, and syndicate activity in corporate or industrial settings.
29. How discreet are these operations?
Highly. Operatives integrate without revealing their identity and report findings directly to management.
30. Is your evidence usable in disciplinary or legal proceedings?
Yes. We ensure all evidence is gathered according to legal standards and presented in actionable formats.
Still have a question?
Contact our team for more information or to request a custom security solution tailored to your environment.
